Return & Refund Policy

Effective Date: 2 July 2026

Customer satisfaction is important to MAXKON Eye Care PLT.

Due to hygiene and safety reasons, contact lenses are generally non-returnable once opened.

1. Eligible Returns

Returns may be accepted if:

• The wrong item was delivered

• The product arrived damaged

• The product has a manufacturing defect

• The item received does not match the confirmed order

Customers should notify us within 7 days of receiving their order.

2. Non-Returnable Items

We are unable to accept returns for:

• Opened contact lens boxes

• Used contact lenses

• Products damaged due to improper handling

• Products without original packaging

• Clearance or promotional items unless defective

3. Damaged or Incorrect Orders

Please contact us immediately and provide:

• Order number

• Clear photos of the product

• Photos of the packaging

• Description of the issue

Our customer support team will review the case and provide an appropriate solution.

4. Refunds

Approved refunds will be processed through the original payment method where applicable.

Processing time may vary depending on your payment provider.

5. Exchanges

Where appropriate, defective or incorrectly supplied products may be exchanged for the same item, subject to stock availability.

6. Contact

MAXKON Eye Care PLT

Email: cs@maxkon.com.my

Phone: +60 10-982 3228